Shipping, exchange and return are all free in our Online store.
Order can be shipped directly to your home address, Mail collecting point or chosen Np store. Delivery place is selected when placing the order.
At the moment shipments are possible only inside Finland.
Shipping process
After the order has been shipped from our warehouse you get a confirmation by text message. You get also tracking ID in message if you want to follow delivery flow online.
Orders are shipped by Posti. You will get contact from Posti when package has arrived to Mail collection point or when exact delivery time will be arranged with you. If you have chosen shipping to NP store you will get text message when products are retrievable.
If the product has been sold out we contact you directly by email or phone.
Exchange and return policy
Products ordered from Online store has full exchange and return right in 14 days from the day products have been received. Return concerns only products not used or harmed. Product´s price label and possibly other labels need to be in place.
Return or exchange products as customer return well packed. Please fill also the exchange/ return form and use customer return sticker which has came within the original order.